Making sure you’re happy with our Probate service.
At Haines Watts we value our client relationships, and we’ll strive to ensure the whole process, from start to finish, is as smooth as possible. That said, we’re only human, and sometimes we might get it wrong… if this is the case, we’d like to hear from you, to put things right straight away..
If you’d like to discuss with us how our service could be improved, or if you’re in any way dissatisfied with the service you’re receiving, we hope you’ll bring your concern, however small, to our attention.
We promise to investigate any complaint carefully and promptly, take the appropriate action to resolve the matter and to fully discuss it with you.
Firstly, we recommend that you discuss any problems with the person generally responsible for handling your affairs. If you’d prefer, please contact Jonathan Scott or Jim Demetriou, who’ll review matters and report back to you.
We’ll consider any complaint you make about our probate or estate administration work very carefully as soon as we receive it and we’ll do all we can to resolve it. We’ll acknowledge your letter within five business days of its receipt and do our best to deal with it within eight weeks.