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The rise of technology has prompted a huge change in the work enviroment. Not only has digitalisation transformed entire sectors, it also means that the nature of the work we do is evolving faster than ever.

Despite fears that technology will leave people without jobs, it is actually set to make human skills more important rather than less. Research by Korn Ferry shows that there is actually set to be an enormous deficit of skilled workers: 85.2 million globally by 2030.

So what can business owners do?

With constant competition for the right employees, and technology increasing the value of human abilities, companies have a pressing need to develop staff with the skills which support the core purpose of the business and enable them to execute – and evolve – its strategy effectively.

The most successful businesses will be those whose people are experienced and enthusiastic about adapting with the shifting demands of the business. A strong focus on upskilling and reskilling current staff is crucial to achieving this.

Upskilling & reskilling

Upskilling: identifying where an individual’s needs are in order to help them contribute more effectively towards the businesses’ goals. (This will vary: some may need more support in using technology effectively. Equally as important could be human skills such as emotional intelligence, empathy and team working.)

Reskilling:  focused on what the company lacks rather than the individual. (businesses must identify where they have a surplus and deficit of skills in order to pinpoint where reskilling will be most useful.)

The skills of the future

These days, all employees require both technical and people skills. Technology  can’t compensate for social interaction within workplaces. In fact, digitalisation and technology make our human connectivity more  important than ever before.

Communication, empathy, and people and resources management are all important to keep  business functions running smoothly in the majority of organisations. These types of skills allow team work, understanding and addressing the concerns of key stakeholders and building strong personal connections with clients.

When business owners know about technology and how it can be effectively applied, the less likely they are to waste resources on digital products which can’t be used effectively or don’t contribute towards the company’s ultimate aims.

Continuous development

The benefits of upskilling and reskilling staff are more effective than simply plugging skills gaps in a business. ‘Job-hopping’ is on the increase. But rather than viewing the phenomenon of more and more employees moving companies every few years as a lack of loyalty, this can be viewed as an essential advantage in creating an agile workforce fit for the future.

As people move between different organisations and roles more regularly, the workforce becomes more dynamic and adaptable. Employees learn different skills and ways of working, and are forcing themselves to adapt to new environments.

Capitalising on diverse experience

Many businesses will benefit considering staff from unconventional employment backgrounds. It is possible to provide people with the skills they need to flourish, even in careers which traditionally have a fixed training route, such as accountancy., It’s vital to ensure that those opportunities for staff to move, change and get pushed out of their comfort zones exist internally too.

Creating this environment is already important for companies, but as the role of technology expands it will become even more vital.

For businesses to succeed, the more digital they become, the more human they must be.

Read more like this:

Taking workplace diversity to the next level

Why you should have a contingency plan for loss of key personnel

To find out how Haines Watts People Services can help you build a strong a team. Find and contact your local Haines Watts office.

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